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Refund/Return Policy

All items can be returned for a full refund within 7 days of purchase as long as the package is unopened, unused and in the same condition as it was sold. Buyer must pay return shipping cost. Once the item is received back to us, we will refund you for the full amount of purchase.


Exchange Policy


All items are eligible to be exchanged for additional products within 7 business days of purchase. Items being exchanged must be unopened, unused and in the same condition as it was sold. We will exchange up to the full amount of your purchase. Buyer must pay return shipping. Once we receive the exchanged item, we will send out the new product.


Privacy Policy


Thank you for choosing to be part of our community at Twin Elements (“Company”, “we”, “us”, or “our”). We are

committed to protecting your personal information and your right to privacy. If you have any questions or concerns

about our policy, or our practices with regards to your personal information, please contact us at


When you visit our website, mobile application, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites or Apps and our services.

The privacy policy applies to all information collected through our website (such as, mobile applications, (“Apps”), and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the “Sites”).

Please read the privacy policy carefully as it will help you make informed

decisions about sharing your personal information with us.


Additional Information

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